Job Overview

The Business Analyst (“the BA”) uses business acumen and technical knowledge to develop documentation and tools to drive improvement for the organization. While working closely with the other business functions, the technology team and other external stakeholders, the BA must make sure that requirements are clearly stated, well documented, and delivered. The BA is also responsible for translating the user’s needs into technical documents that can be communicated effectively for implementation. The BA should have good overview about business processes as well as knowledge that encompasses finance, sales & marketing, information technology and software.

Responsibilities & Authorities

Process management and continuous improvement

  • In line with the management priorities, create, review and update flowcharts representing workflows and SOPs in alignment with the organizational process framework
  • Define, analyze and document clearly business requirements captured through discussions with the other business functions Capture issues, identify opportunities, and propose solutions that drive business improvement
  • Support the development of documents, tools and assets that improve the effectiveness of the organizational processes
  • Assist requirements definition for users’ access to appropriate process and procedure assets


Software configuration and integration management

  • Prepare, update, and manage IT System’s Mapping which is aligned with the Process Maps
  • Coordinate with Software & Analytics function to find out IT solutions which meet Business Requirements
  • Follow-up on the progress of the software configuration and integration
  • Assist in quality assurance, provide support functions in the user accepting testing (UAT) of new software or enhancements to existing software


Business intelligence (BI) and reporting

  • Understand, analyze and document business requirements in term of reporting from business functions
  • Create models of reports and dashboards per functional request
  • Coordinate with the BI Developer to set up reports and dashboards as models
  • Eliminate reporting duplication and ensure accuracy of all reports and dashboards


Project management and managerial support

  • Leverage project management tools in place to prepare project plans and monitor progress on assigned projects
  • Support management in the preparation on key meetings
  • Follow-up with all stakeholders to ensure that timelines are met
  • Capture meeting minutes in standard format and file for future reference
  • Prepare ad-hoc reports when requested by line management

The above statements are a snapshot of the duties and responsibilities of the role and are not intended to be an exhaustive list.


Qualification and Requirements

  • Bachelor in Industrial or Software Engineering / Finance / Business Administration / Accounting & Auditing / Economics
  • Minimum 5 years work experiences in related role
  • Must be excellent in written and verbal English
  • Mastery of Microsoft Office suite
  • Analytical skill and Data-driven thinking
  • Strong communication & problem-solving skills
  • Familiar with tools such as Power BI, Lucid Chart, ERP
  • Experience in CRM System is a plus
  • External Communication Required: software and solutions providers, business partners


Any interested and qualified applicants are encouraged to submit the resume to